Terms & Conditions

 

Please read the following terms and conditions carefully. You must not make any booking unless you understand and agree with the following terms and conditions. References to “us”, “we” and/or “our” in these booking terms and conditions shall mean Hutchings Camps Pty Ltd T/A Paperbark Camp.. 

These terms and conditions apply to bookings you make with us over the phone, via chat, via email, in-person or online. 

We will rely on the authority of the person making the booking to act on behalf of any other traveller on the booking and that person will bind all such travellers to these terms and conditions.

Our Date Change and Cancellation Fees
Subject to your refund and remedy rights under the Australian Consumer Law, the following change and cancellation fees apply to our standard rate packages and bookings (including online bookings and bookings made over the phone, via chat, by email or in person). Please refer back to your confirmation received at the time of booking as special packages and rates will be marked as non-refundable in which the below does not apply. Please note that any credit card fees applied are non-refundable.

To confirm a booking we require a 10% non-refundable deposit with the remaining balance taken from the provided credit card 14 days prior to arrival.

Cancellations with less than 14 days are subject to a 50% cancellation fee with a further 50% credit being held for use within 6 months.  

GROUP BOOKINGS: Group bookings of THREE (3) or more tents must provide written notice of cancellation. All cancellations are subject to a 10% cancellation fee unless agreed otherwise in writing. Cancellation 30-60 days prior to arrival will incur a 50% cancellation fee. Group booking cancellations with less than 30 days notice will be charged for the full value of the booking.

Upon check-out, all extras will be charged to the card provided at time of booking unless an alternative card is provided during guest registration.

A minimum 2 night stay is required during peak periods, Fridays and Saturdays. Easter is a minimum 3 night stay.

Travel Insurance
We strongly recommend that you take out appropriate travel insurance to cover your travel arrangements. Your insurance protection should include cover for cancellation due to illness, medical and repatriation expenses, personal injury and accident, death and loss of personal baggage and money and personal liability insurance. 

Health
You must ensure that you are aware of any health requirements and recommended precautions relevant to your travel. 

Refunds
Where applicable, refunds will be processed back to your original method of payment. Please note that credit card fees are non-refundable.

Prices
All prices are subject to availability and can be withdrawn or varied without notice. The prices quoted over the phone, via chat by email or in-person are subject to change thereafter. Availability can change at any time. All rates are GST inclusive.

Liability
To the extent permitted by law, neither Paperbark Camp nor any of its related bodies corporate, directors, employees or agents accept any liability in contract, tort or otherwise for any injury, damage, loss (including consequential loss), delay, additional expense or inconvenience caused directly or indirectly by the acts, omissions or default, whether negligent or otherwise, of third party providers over whom we have no direct control, force majeure or any other event which is beyond our control or which is not preventable by reasonable diligence on our part. Under circumstances where our liability cannot be excluded and where liability may be lawfully limited, such liability is limited to the remedies required of us under applicable law (including the Australian Consumer Law). This liability clause is subject to your rights under the Australian Consumer Law and nothing in these terms and conditions is intended to limit any rights you may have under the Competition and Consumer Act 2010 (Cth). 

Governing Law
If any dispute arises between you and us, the laws of Australia will apply. You irrevocably and unconditionally submit to the exclusive jurisdiction of the courts of Australia, and waive any right that you may have to object to an action being brought in those courts.

Acknowledgement
You acknowledge that you are 18 years of age or older and that you understand and agree with the above Booking Terms and Conditions and our Privacy Policy.

These terms were last updated on 30/08/24. Terms and conditions are subject to change without notice.

PLEASE CALL +61-2-4441 6066 OR EMAIL
INFO@PAPERBARKCAMP.COM.AU FOR ALL RESERVATIONS AND ENQUIRIES

MOTHERS DAY 2025 COMPETITION TERMS & CONDITIONS:

  • Bookings are subject to venue availability and can be placed as three consecutive bookings or enjoyed separately.
  • Applicable only for mid-week (Monday to Thursday) and cannot be made during peak periods, school holidays or public holidays.
  • Offer must be used by 15th of December  2025 and is valid for two guests only.
  • The winner must be following @cupittsestate, @bangalayluxuryvillas and @paperbark_camp and be signed up to all three mailing lists to win this prize.
  • By submitting the form and entering the competition you agree to your details being shared with Cupitt’s Estate, Paperbark Camp and Bangalay Luxury Villas consent to receive marketing materials (such as special events, offers and promotions). You can unsubscribe anytime by clicking the unsubscribe link in one of our emails.
  • By signing up, you also agree to Cupitt’s Estate Terms and Privacy Policy, Paperbark Camp’s Terms and Privacy Policy and Bangalay Luxury Villas Terms and Privacy Policy.
  • Competition is open to people aged 18 years and over and to Australian residents only.
  • The prize does not include transport to or between the properties.
  • The competition closes Saturday 10th May at 11.59pm AEST.
  • The winner will be selected at random and notified via email on Sunday 11th May.
  • There is only one prize to be won and there is no cash prize alternative.
  • The prize is a 1 night stay at each of the participating venues, three nights stay total. To enter the competition, entrants must complete the entry form available in the Link in Bio and provide their email, postcode and mobile number and opt in to receiving marketing material from both brands.

This competition is in no way sponsored, endorsed or administered by, or associated with, Instagram.