Terms & Conditions

Please read the following terms and conditions carefully. You must not make any booking unless you understand and agree with the following terms and conditions. References to “us”, “we” and/or “our” in these booking terms and conditions shall mean Hutchings Camps Pty Ltd T/A Paperbark Camp.. 

These terms and conditions apply to bookings you make with us over the phone, via chat, via email, in-person or online. 

We will rely on the authority of the person making the booking to act on behalf of any other traveller on the booking and that person will bind all such travellers to these terms and conditions.

Our Change and Cancellation Fees
Subject to your refund and remedy rights under the Australian Consumer Law, the following change and cancellation fees apply to our standard rate packages and bookings (including online bookings and bookings made over the phone, via chat, by email or in person). Please refer back to your confirmation received at the time of booking as special packages and rates will be marked as non-refundable in which the below does not apply. Please note that any credit card fees applied are non-refundable.

To confirm a booking we require a 50% deposit with the balance taken from the provided credit card 48 hours prior to arrival. Upon check-out, all extras will be charged to the card provided at time of booking unless an alternative card is provided during guest registration.

A 50% cancellation fee per tent is payable for all cancellations and date changes with less than 14 days notice. Cancellations with less than 48hrs notice, no-shows and incomplete stays will be charged for the full value of the booking. 

Cancellations and date changes more than 14 days from date of arrival are subject to a $25 administration fee.

A minimum 2 night stay is required during peak periods, Fridays and Saturdays. Easter is a minimum 3 night stay.

Travel Insurance
We strongly recommend that you take out appropriate travel insurance to cover your travel arrangements. Your insurance protection should include cover for cancellation due to illness, medical and repatriation expenses, personal injury and accident, death and loss of personal baggage and money and personal liability insurance. 

You must ensure that you are aware of any health requirements and recommended precautions relevant to your travel. 

Where applicable, refunds will be processed back to your original method of payment. Please note that credit card fees are non-refundable.

All prices are subject to availability and can be withdrawn or varied without notice. The prices quoted over the phone, via chat by email or in-person are subject to change thereafter. Availability can change at any time. All rates are GST inclusive.

To the extent permitted by law, neither Paperbark Camp nor any of its related bodies corporate, directors, employees or agents accept any liability in contract, tort or otherwise for any injury, damage, loss (including consequential loss), delay, additional expense or inconvenience caused directly or indirectly by the acts, omissions or default, whether negligent or otherwise, of third party providers over whom we have no direct control, force majeure or any other event which is beyond our control or which is not preventable by reasonable diligence on our part. Under circumstances where our liability cannot be excluded and where liability may be lawfully limited, such liability is limited to the remedies required of us under applicable law (including the Australian Consumer Law). This liability clause is subject to your rights under the Australian Consumer Law and nothing in these terms and conditions is intended to limit any rights you may have under the Competition and Consumer Act 2010 (Cth). 

Governing Law
If any dispute arises between you and us, the laws of Australia will apply. You irrevocably and unconditionally submit to the exclusive jurisdiction of the courts of Australia, and waive any right that you may have to object to an action being brought in those courts.

You acknowledge that you are 18 years of age or older and that you understand and agree with the above Booking Terms and Conditions and our Privacy Policy.

These terms were last updated on 24th September 2023. Terms and conditions are subject to change without notice.


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