Frequently Asked Questions
Let's face it, staying in luxury safari tents in the middle of the
Australian bush isn't your traditional getaway! Everything you
need to know before you get here.
How much does it cost to stay at Paperbark Camp?
Best rates are available when booking direct online, you can find all our rates published on our rates page and you can also browse our current special offers by clicking the button at the top of the page.
Do I need to pay a deposit for my booking?
Yes, a 50% deposit is payable to secure a booking and the balance is charged on morning of arrival.
What are the check in and out times?
The official answer is check in at 14:00 and check out by 11:00. But things are pretty cruisy down here so if you're running ahead of schedule and want to check in early just call ahead and we'll see what we can do. If your tent isn't ready we will put it next in line... meanwhile you can head off for a paddle or bike ride!
Do you have a minimum stay on weekends?
Yes. Any booking that includes either a Friday or a Saturday is a minimum 2 night stay.
Do you accept children at Paperbark Camp?
Of course! For safety reasons we cannot accept children under the age of 6 (although they are welcome to dine in the restaurant), but Paperbark is a great place to come with bigger kids. They'll love the forest and the wildlife and you'll love getting them outdoors and away from the TV! (Child age is 6 - 12 - see rates page for additional charges)
Do we accepts pets?
Unfortunately we are unable to accept pets... our local furry friends would never forgive us! Tomerong Village Kennels is just a short drive from the camp and they provide outstanding accommodation for dogs and cats.
Is there parking on site?
We have plenty of outdoor parking which is situated just a little way away from the restaurant and accommodation. Upon arrival you can drop luggage at Reception before parking car in the guest carpark.
- What's your Covid cancellation policy?
In the event you are unable to travel due to government travel restrictions or if you are experiencing Covid symptoms and are required to test and isolate we are happy to move your booking to another date.
Do guests and staff have to be vaccinated?
We are following government mandated guidelines and are currently awaiting clarification as to whether guests will need to be vaccinated in order to be able to travel to our Shoalhaven LGA. All front facing staff who have contact with guests are required to be fully vaccinated.
What's your Covid cancellation policy?
In the event you are unable to travel due to government travel restrictions or if you are experiencing Covid symptoms and are required to test and isolate we will move your booking to another date.
How big is the tent?
The Original and Deluxe safari tents are roughly the size of a medium sized bedroom and also include a wrap around deck and attached open-air ensuite, they are approximately 45m2. The King Deluxe safari tent is double the size at 95m2.
Is there a fridge in my tent?
The tent do not have refrigeration, we are able to keep items for refrigeration in the Gunyah and also supply ice buckets on request.
Are the tents private?
The tents are thoughtfully spaced around the central Gunyah meeting place and allow for privacy whilst also ensuring guests comfort in what is an unusual environment for most people!
Is there air-conditioning/heating?
The tents are solar powered and do not have air-conditioning or heating. During the cooler months good old fashioned hot water bottles are provided for guests comfort.
Can we BYO?
We do not have BYO as the Gunyah is fully licensed.
Is dinner a 3 course set menu?
Yes, we offer a rotating 3 course set menu that reflects the changing seasons. You can see the current menu on our Gunyah/Dining page.
My partner is coeliac, can you cater from their specific dietary requirements?
Of course! We are able to cater to all dietary requirements, but as we operate a set 3 course menu it is helpful to be advised of specific dietary requirements prior to arrival.
Do I have to book a table for dinner?
As all our packages include dinner you will always be assured of a table if you are staying with us, however we do ask that all guests advise preferred dinner time prior to arrival.
Is breakfast and dinner includded?
Yes, all packages include breakfast and dinner in the Gunyah.
Can we cook for ourselves?
There are no facilities for cooking your own meals, and why would you when dining in the Gunyah is a highlight of a stay at Paperbark?!
Is the gunyah open for lunch?
The Gunyah is not open for lunch, light bar snacks are available from 2pm in the Gunyah.
Can children stay in the camp?
Children 6 years and over are welcome to stay at Paperbark Camp. We do not cater to children under 6 yrs of age.
How are children accommodated?
The King Deluxe tent can sleep 4 people in full size beds (King and Twin configuration) and a 5th person in a roll-away camp bed. The Deluxe safari tents can accommodate one additional child sharing on a roll-away camp bed. The Original Safari tents can accommodate two additional children in roll-away camp beds.
We have a very well behaved toddler, would be no problem sharing with us, can we bring them?
We love our toddlers too! However the camp ambience is pretty quiet, the buildings are raised off the ground and there is a waterway nearby. For these reasons we are unable to accommodate children under 6.
Do you have a children's menu?
We offer nutritious and well balanced meals for children 6-12 yrs, as always please let us know if there are any specific dietary requirements.